Terms of Service

This Website collects some Personal Data from its Users. This policy sets out the basis on which any collected personal data will be processed. Users shall read this privacy policy carefully to understand the Website’s practices and their rights regarding their personal Data. By visiting the Website (www.liqaabyhebah.com) Users are accepting and consenting to the practices described in this policy.

Owner and Data Controller / Contact Details

Full name of legal entity: Mag. Hebah Nigm, BA

Contact email: info@liqaabyhebah.com

Postal Address: XY

Website: https://liqaabyhebah.com

Types of Data Collected

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.

Data provided by User: This is data about the user that the user provides by filling in forms on the Website or during email It includes any information the user shares through contact or opt-in forms on the website, through email, text, social media messaging, social media posting or any other communication. Among the Personal Data that is collected, there my be the user’s name, address, email address, location and financial information in the event of apurchase. Users are asked to inform the Website’s owner if any of this information changes so records can be kept up to date.

Data collected from Website use:With each visit to the Website, the following information will be automatically collected:

- (1) Technical information, such as the Internet protocol (IP) address used to connect user’s device to the Internet.
- (2) The location from which the user is connected to the Website’s service
- (3) The user’s internet service provider (ISP).
- (4) Which type of device is being used to access the Website’s service.
- (5) Other online service information and usage data such as user’s login activity data, details about the user’s browser and length of visit to pages on the Website, page views and website navigation paths, details about the number of times users have used the website, user’s time zone settings and other information about the devices used to access the website. The source of this data is our analytics tracking system.

Data collected when working with a User/Customer: This is information relating to products (free or paid) that users download or purchase from the Website.

Data collected related to marketing: This includes data about Users’ communication and marketing preferences in order to measure and understand the effectiveness of the advertising served to different users by the Owner or third parties.

Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Any use of Cookies – or of other tracking tools – by this Website or by the Owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party’s consent to provide the Data to the Owner.

The Purposes of Processing this Data

Data provided by User is processed for the following purposes:

communication with users,
record keeping and administration,
establishment, pursuance or defence of legal claims.

The lawful ground for processing this information is the Owner’s legitimate interests, which in this case are to reply to communications sent by users, to keep accurate records and to establish, pursue or defend legal claims.

Collected data is used in order to

assess whether the Owner can enter into a contract with a User;
perform the contract with the User;
provide Users with the Owner’s, or a third party’s products and services,
improve the Website’s service to Users;
ensure that content from the Website is presented in the most effective manner for the user and for the user’s device;
deal with any legal queries related to use of our service;
provide users with service communications which may be sent via email and may include notifications about changes to the Website’s service, event details and information about products that users have signed up to;
provide users with marketing communications including information about other goods and services that are offered through the Website and are similar to those previously purchased or enquired by the user;
act in the Owner’s or a third party’s legitimate interests of keeping customers up-to-date with goods and services, increasing awareness of the Website’s and third parties’ services within the market, making promotional offers and generating new business, building and maintain loyalty or market share;

Data collected from Website use is processed in order to

analyse Users’ activity on the Website and other online services;
administer and protect the business and website;
deliver relevant and interesting website content and advertisements to the User
understand the effectiveness of the Owner’s advertising and marketing strategies.

The lawful ground for processing this information is the Owner’s legitimate interests which in this case are to properly administer the Website and business, to grow the business and to make decisions about different marketing strategies.

Data collected when working with a User/Customer is processed in order to supply the goods and/or services Users have purchased from the Website or the Owner’s/Website’s affiliates and to keep records of such transactions.

The lawful ground for processing this data is the fulfilment of a contract between the User and the Owner and/or taking steps to enter into such a contract, at the User’s request.

Data collected related to marketing is processed in order to

enable Users to participate in promotions, competitions, prize draws and free give-aways;
deliver relevant website content and advertisements to Users;
measure or understand the effectiveness of these advertising and marketing strategies.

The lawful ground for processing this data is the Owner’s legitimate interests which in this case are to study how customers use the products/services and the Website, to develop them, to grow the business and to make decisions about marketing strategies.

Legal Basis of Processing Data

The lawful ground for processing this information is the User’s consent or the Owner’s legitimate interests which are to grow the business. Under the Privacy and Electronic Communications Regulations, data may be processed to send marketing communications if the User

has purchased or asked for information about goods or services;
has agreed to receiving marketing communications, such as by subscribing to the mailing list, newsletter, or Website, and has not opted out of receiving these communications since.

Users’ personal data will not be shared with any third party for their own marketing purposes without first obtaining Users’ express consent.

Users can ask the Owner or third parties to stop sending them marketing messages at any time by following the opt-out links on any of the marketing messages or emails, or by emailing the Owner at info@liqaabyhebah.com at any time.

If Users opt out of receiving marketing communications, this opt-out does not apply to the personal Data Users have provided as a result of other transactions, such as purchases, event registrations etc.

Retention Time of Personal Data

Personal Data is processed and stored for as long as necessary to fulfill the purpose for which it was collected and for a maximum of 5 years after obtaining User consent, unless the data is required to be deleted earlier due to regulatory obligations or withdrawal of consent.

Personal Data collected for purposes related to the performance of a contract will be retained until the contract has been fully performed. Data collected for the Owner’s legitimate interests will be retained as long as necessary to fulfill those interests (namely to grow the business).

The Owner may retain Personal Data for a longer period if required by law, or with User consent, as long as such consent is not withdrawn. In some circumstances Users’ personal data may be anonymized for research or statistical purposes and in such cases the information may be retained indefinitely without further notice to the User.

Once the retention period ends, Personal Data will be deleted, and related data rights (access, erasure, rectification, portability) will no longer be enforceable.

Methods of Processing

The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner.

Place of Processing the Data

Personal Data is processed in locations where the Owner or third parties involved in processing are based. However, no Personal Data is transferred outside of the European Economic Area (EEA). If the Owner or any third parties are located outside the EEA, Users can be assured that their data is stored on servers within Europe, ensuring a high level of protection in compliance with European data protection laws (GDPR).

Data Sharing

The Owner of this Website may have to share Users personal data with the parties listed below:

Service providers who provide IT and system administration services to the Website
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require the Owner to report on the Website’s processing activities

All third parties to whom the Users’ Data may be transferred, are required to respect the security of Users’ personal information and to treat it in accordance with the law. Such third parties are only allowed to process Users’ personal data for specified purposes and in accordance with the Owner’s instructions.

Users agree to the sharing of their personal information with the parties mentioned, for the purposes outlined in the section titled “The Purposes of Processing this Data.”

The Rights of Users

Users may exercise certain rights regarding their Data processed by the Owner. In particular, Users have the right to do the following:

Withdraw their consent at any time.Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Object to processing of their Data.Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
Access their Data.Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification.Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of their Data.Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
Have their Personal Data deleted or otherwise removed.Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
Receive their Data and have it transferred to another controller.Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent.
Lodge a complaint.Users have the right to bring a claim before their competent data protection authority.

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge. However, if the request is clearly unfounded, repetitive, or excessive, the Owner may charge a reasonable fee or refuse to comply.

To verify the User’s identity and ensure their right to access personal data (or exercise other rights), the Owner may request additional information as a security measure. The Owner may also contact the User for further details in order to provide a faster response to the request.

Requests will be addressed by the Owner as early as possible and always within one month. It may take the Owner longer than a month to fulfil a request if it is particularly complex or if the User has made a number of requests. In such a case, the User will be notified.

Third-Party Links

The Website may include links to third-party websites, plug-ins, and applications. Clicking on these links or enabling such plug-ins and applications may allow third parties to collect or share data about the User. The Owner does not control these third-party websites and is not responsible for their privacy policies. When leaving the Website, the User is encouraged to review the privacy policies of each third-party website visited to understand their respective practices.

Cookies

The Website uses cookies to track how the User interacts with the Website. This helps the Owner understand usage patterns and improve the Website, products, and services based on Users’ needs and preferences.

The User can configure their browser to refuse all or some cookies. However, disabling or refusing cookies may result in certain parts of the Website becoming inaccessible or not functioning properly.

The Website uses the following types of cookies:

Strictly necessary cookies – Essential for the operation of the Website.
Analytical/performance cookies – Allow the Owner to recognize and count visitors to the Website.
Functionality cookies – Allow the Website to recognize the User upon return to the Website.
Targeting cookies – Record the User’s visit, including pages viewed and links followed.

Cookies are commonly used across websites and do not harm the User’s device in any way. The User’s consent applies to the domain: www.liqaabyhebah.com

Information Not contained in this Policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

Changes to this Privacy Policy

The Owner reserves the right to make changes to this privacy policy at any time. Users are strongly encouraged to review this page regularly to stay informed about any updates or changes.

GENERAL CONTRACT TERMS & CONDITIONS

I. General Provisions

1. These General Terms and Conditions (GTC) were last updated on November 1, 2024 and govern the rights and obligations arising from sales contracts concluded between Hebah Nigm, BA as the seller (hereinafter referred to as the “Seller”) and third parties as buyers (hereinafter referred to as the “Buyer”).
2. The sales contract covers the purchase and sale of the Seller’s online products as well as tickets/spots for the Seller’s programs and seminars via the electronic shop operated on the website liqaabyhebah.com.
3. These General Contract Terms and Conditions form an integral part of any sales contract between the Seller and the Buyer and apply in full, unless otherwise agreed in writing in an individual sales contract. In the event of a conflict between the provisions of these General Terms and an individual sales contract, or if specific arrangements deviate from these General Terms, the written terms of the individual contract shall take precedence but only to the extent of such written deviations.
4. Any amendments or modifications to these General Terms are valid and enforceable only if approved in writing by the Seller. The Seller reserves the right to unilaterally modify these General Terms and to notify the Buyer of such changes, with the Buyer being obligated to review any amendments to the General Terms.

II. Offers

All offers made by the Seller are non-binding and remain valid for 7 days unless otherwise expressly agreed upon in writing. After this period, the Seller reserves the right to update or modify the offers.
The prices specified in the offers apply exclusively to the scope of services described therein. Any changes or additions to the scope of services require a written agreement.
Upon acceptance of an offer by the Buyer, the Seller will issue an order confirmation. A contract may only be formed once this order confirmation has been sent by the Seller.

III. Order Process

The Buyer may order Online Products, including tickets/spots for online seminars, programs, calls and workshops etc., electronically via the website liqaabyhebah.com.
To be valid, the order must be completed with all required information, and the conditions for submission must be fulfilled.
The email address provided by the Buyer during the order process will be used for all communications and is considered the permanent communication medium.

IV. Contract

A completed and submitted order constitutes an offer by the Buyer to enter into a sales contract.
The sales contract is formed once the Seller issues an order confirmation which will be sent to the Buyer’s email address. The contract is deemed concluded only upon this confirmation from the Seller.
Contracts between the Seller and the Buyer must be in writing. Verbal agreements have no validity unless confirmed in writing. Any changes or additions to the contract must also be in writing.
The contract encompasses all relevant agreements, including the scope of services, prices, payment terms, schedules, and other specific conditions.
The sales contracts governed by these General Terms stipulate:
1. the Seller’s obligation to deliver online products and/or tickets/spots for online seminars, programs, calls and workshops, as specified in detail on the Seller’s website www.liqaabyhebah.com (hereinafter collectively referred to as “Online Products” or individually as an “Online Product”); and
2. the Buyer’s obligation to pay the purchase price in full and on time for the products provided.
By submitting an order, the Buyer agrees to these General Terms and Conditions, which govern the sale and delivery of the ordered Online Products as published on liqaabyhebah.com. These terms are binding for both parties unless explicitly modified by a separate written agreement between the Seller and the Buyer.
In the event of disputes or discrepancies related to the contract, the provisions outlined in the contract, as well as the section titled “ Jurisdiction and Venue,” shall apply.

V. Price and Payment Conditions

The Buyer purchases the Online Product at the price listed on the Seller’s website www.liqaabyhebah.com at the time of the order. The Seller reserves the right to correct any obvious errors or misprints.
The Buyer is required to make immediate payment for the Online Product upon ordering.
Payment is considered complete when the full invoiced amount is credited to the Seller’s bank account.
Upon receiving payment, the Seller shall issue an electronic receipt to the Buyer. If the Buyer requires a physical copy of the receipt, they may request one and the Seller will provide it by mail.
The Buyer may only use the Online Product after full payment of the purchase price, unless otherwise agreed. If the Buyer fails to pay the agreed price within the specified terms, the Seller reserves the right to withdraw from the contract of sale.

VI. Installment Purchase

The Seller’s products may be purchased in installments if this option is offered in the Seller’s order form linked to the specific product’s electronic order. If the Buyer selects this option when finalizing the order, the purchase price will be divided into several installments and the due date of later installments will be
The Buyer acknowledges that the total price for the product under an installment plan may differ from the price for a one-time full payment.
The total purchase price and installment details are displayed on the order form before the order is placed. The first installment is due immediately upon order confirmation, giving the Buyer access to the Online Product. Subsequent installments, if applicable, will follow a set schedule agreed upon during purchase. Payments will be charged automatically based on this schedule, without the need for separate invoices unless requested by the Buyer.
For products that include electronic content, consultancy services, or time-limited access, the Buyer acknowledges that by paying the first installment, they receive access to the product until the next installment is due. If more than two installments are required, each subsequent payment grants access to the product for the period until the following installment is due. Full access to the product is granted only once the entire purchase price has been paid.
In the event of non-payment of any installment by the due date, the Seller reserves the right to withdraw from the contract. However, the Buyer will not be entitled to a refund for any expired, time-limited access to the product.
All other provisions of these Terms and Conditions, including those regarding the Buyer’s complaint and withdrawal rights, shall apply similarly.

VII. Delivery of Online Product

Delivery times for the Online Product are provided in individual agreements or the respective
The Seller will make reasonable efforts to meet the agreed delivery dates; however, actual delivery may be influenced by factors such as the scope of the Online Product and available resources. Unforeseen circumstances—such as technical challenges, changes in service scope, or absences due to illness—may also result in delays.
In the event of any delay, the Seller will promptly notify the Buyer and collaborate to find solutions that minimize the impact on the schedule.
Delivery of the Online Product is considered complete when the Seller provides access to the service through the agreed-upon method, typically by sending access details to the Buyer’s email address specified in the order.

VIII. Right of Withdrawal

Under the European Consumer Rights Directive (2011/83/EU), the Buyer has the right to withdraw from the contract within fourteen (14) calendar days from the date of contract formation. If the Buyer chooses to begin receiving services before the 14-day period has ended, they must clearly agree to do so in writing. By starting the services early, the Buyer understands that they will lose their right to cancel the contract after that point.
To exercise the right of withdrawal, the Buyer must notify the Seller within the 14-day period. The notification should include the invoice number for the relevant service and may be sent via email to: info@liqaabyhebah.com
If the Buyer submits a withdrawal by email, the Seller will issue an acknowledgment of receipt to the Buyer.
In the event of a valid withdrawal within the allowed period, the Seller will refund all payments received without undue delay.
Once the 14-day withdrawal period has ended, the Buyer will no longer be able to cancel the contract, and no refunds will be provided, even if the service is no longer needed or will not take place. This is in accordance with the agreement made at the time of purchase.
The Buyer cannot withdraw from the contract if the subject of the contract is the sale of digital content (such as e-books, downloadable materials or digital courses) that is provided immediately upon payment, in which case the above provisions of this section shall not apply.

IX. Information Duty of the Seller

The Seller provides the following information to the Buyer in accordance with applicable statutory provisions:

Instructions regarding the Seller’s liability for defects in goods or services as prescribed by general legislation.
Information about the right to settle disputes through an alternative dispute resolution system, including the terms and procedures applicable.
The Seller’s email address where the Buyer may claim defects or file complaints, as indicated in Article (3) of these General Terms and Conditions.
Information on warranties and servicing, as detailed in Articles VI. and VIII. of these General Terms and Conditions.

X. Warranty Period

Online Products purchased through the internet shopliqaabyhebah.com are subject to a statutory warranty period of twenty-four (24) months.
The warranty period commences upon the delivery of the Online Product to the Buyer.

XI. Complaints

Any complaint concerning the Online Products must be submitted by the Buyer to the Seller. Complaints should be sent electronically to the Seller’s email address: info@liqaabyhebah. The same email address may be used for submitting suggestions or claims related to a concluded contract.
Upon receiving a complaint, the Seller shall send a certificate of acknowledgment to the Buyer via email, confirming receipt of the complaint.
In accordance with the Seller’s liability for defects in sold goods, the Buyer has the following rights:
1. For remediable defects, the Buyer has the right to demand a free, timely, and complete repair of the defect. The Seller shall rectify the defect without undue delay. Alternatively, the Buyer may request a replacement of the Online Product. If the defect affects only a part of the Online Product, the Buyer may also claim a replacement of the affected part, provided that such replacement does not incur unreasonable costs for the Seller, considering the product’s price and the severity of the defect.
2. For non-remediable defects that hinder the proper use of the Online Product as intended, the Buyer has the right to either a replacement of the Online Product or to withdraw from the contract. This also applies to remediable defects that prevent the Buyer from using the product properly due to repeated occurrences of defects after repair or multiple defects on the product. In the case of non-remediable defects, the Buyer is entitled to a reasonable discount on the purchase price.
The seller shall determine how to address the complaint immediately, but in more complex cases, this determination shall be made within three (3) working days after the complaint is filed. In justified cases, the Seller shall respond within thirty (30) days of the complaint being filed. Once the manner of handling the complaint has been determined, the Seller shall resolve the complaint immediately. However, for justified cases, the resolution may take longer, but the total period for resolving a complaint for a Buyer who is a consumer must not exceed thirty (30) days from the date of filing the complaint. This thirty (30) day period does not apply if the Buyer has a commercial relationship with the Seller governed by the Commercial Code.
Complaints regarding Online Products are subject to the provisions of the Austrian Civil Code (ABGB) and the Act on Consumer Protection (Act No. 250/2007 Coll., as amended), as well as the European Consumer Rights Directive (2011/83/EU). For Buyers who are entrepreneurs, complaints will be addressed under the provisions of the Austrian Commercial Code (UGB).

XII. Intellectual Property Rights

The ordered Online Product may include electronic content protected under applicable copyright laws, including the Austrian Copyright Act (Urheberrechtsgesetz) and relevant European legislation. The Seller is the author of such electronic content, and by entering into a sales contract, the Buyer accepts the terms of the license regarding this electronic content, whereby the Seller acts as licensor and the Buyer as licensee, acknowledging that the electronic content is subject to copyright protections under the Copyright Act.
The Seller, as licensor, grants the Buyer, as licensee, a non-exclusive, revocable license to create and store a reasonable number of copies of the electronic content. This content may be viewed and used solely for the Buyer’s own non-commercial purposes. The Seller does not warrant that the electronic content will be compatible with any specific technical devices.
The licensee may not sell, lease, lend, share, distribute, broadcast, sublicense, or otherwise grant rights to any third party regarding the electronic content, either in whole or in part. The licensee shall retain all copyright notices and attribution marks identifying the licensor as the author. The licensee further agrees not to enable any third party to infringe upon the licensor’s copyright concerning the electronic content and will notify the licensor of any such infringement.
The licensee acknowledges that payment for the Online Product does not transfer any rights or obligations of the author under the Copyright Act, except for the rights and obligations pertaining to the authorized use of the electronic content as specified in this license and under the Copyright Act.

XIII. Alternative Consumer Dispute Resolutions

Pursuant to applicable Austrian and European laws, including the Consumer Protection Act (Konsumentenschutzgesetz) and the Distance Selling Act (Fernabsatzgesetz), the Buyer has the right to seek protection of their rights through an alternative dispute resolution (ADR) body in accordance with the Act on Alternative Dispute Resolution (Gesetz über alternative Streitbeilegung) (hereinafter referred to as the “Act on ADR”). The register of ADR bodies is maintained by the Federal Ministry for Digital and Economic Affairs and is available online at https://www.bmdw.gv.at/.
The Buyer may initiate alternative dispute resolution proceedings by submitting a complaint via the Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.
The alternative dispute resolution procedure can be utilized for disputes arising from consumer contracts and related matters, with the exception of disputes specified in Section 1 (4) of the Act on ADR and disputes where the value does not exceed twenty (20) euros. In addition to alternative dispute resolution, the Buyer retains the right to seek protection through domestic courts competent in matters related to the subject or location, or through arbitration.

XIV. Final Provisions

These General Terms and Conditions (GTC) shall apply in the version published on the Seller’s website liqaabyhebah.com until the date of sending of electronic order by the Buyer to the Seller, unless otherwise agreed in writing by both parties to the contract. By sending of electronic order, the Buyer accepts all provisions of these GTC without reservations, as well as the applicable prices for the ordered goods as specified in the price list on the Seller’s website www.liqaabyhebah.com, unless a different agreement is demonstrably made in a specific case.
Relationships between the parties that are not expressly regulated in these GTC shall be governed by the applicable provisions of the Austrian Civil Code, the Consumer Protection Act (Konsumentenschutzgesetz), the Distance Selling Act (Fernabsatzgesetz), the Act on Electronic Commerce (E-Commerce-Gesetz), and other relevant legislation under Austrian law. If the Buyer is an entrepreneur, the relationship with the Seller shall be governed by the Austrian Commercial Code (UGB).
Should any provision of these GTC be found to be ineffective, invalid, or unenforceable, the validity, effectiveness, or enforceability of the remaining provisions of these GTC remain unaffected.
The Seller and the Buyer acknowledge that electronic communication, primarily conducted via email and through the internet, constitutes a valid and binding form of communication for both parties.
These General Contract Terms come into force on November 1, 2024.
These General Contract Terms were amended on November 1, 2024.